GENERAL NET2PHONE QUESTIONS

What are Net2Phone's System Requirements?
How much bandwidth does Net2Phone secure?
What is the quality of Net2Phone?
Why does my screen indicate only 500 minutes available - I have enough in my balance to speak longer?
What is Net2Phone's billing structure?
Can I use Net2Phone even if I do not have a credit card?
What is the size of the Net2Phone file?
How much data does Net2Phone transfer per minute?
Is Net2Phone compatible with Windows NT?
Will Net2Phone work with a connection other then 28.8?
Can you receive a call using Net2Phone?
Can Net2Phone be used for faxing?
Is a Net2Phone call secure?
Does Net2Phone work with online services?

What are Net2 Phone's System Requirements:
For Version 8.xx and higher
Windows 3.1 or 95, Pentium class machine 8 Meg RAM, 28.8 Modem, PPP Internet, Sound Card, Microphone, Speakers (For full duplex capabilities you will need a full duplex sound card).
For Version 7.xx and higher
Windows 3.1 or 95, 486/33, 8 Meg RAM, 28.8 Modem, PPP Internet, Sound Card, Microphone, Speakers

How much bandwidth does Net2Phone secure?
The current algorithm has a voice bandwidth of approximately 1.3 kbytes per section per direction per second. The overhead for the Internet brings it to about 14.4 kb's per second.

What is the quality of Net2Phone?
Net2Phone offers True Phone Quality (TPQ), virtually indistinguishable from traditional telephones. The overall quality will vary based upon your Internet connection + your ISP's connection speed.

Why does my screen indicate only 500 minutes available - I have enough in my balance to speak longer?
As a security feature, we allow up to 500 minutes of continuous talk time, which is over 8 hours for one conversation. Once you make another call, the rest of you time, up to 500 minutes, is of course available

What is Net2Phone's billing structure?
If you use Net2Phone for toll-free 800 or 888 numbers there is no fee. If you use Net2Phone for regular telephone numbers, you will be billed per minute, depending upon the rate to the country called.

Can I use Net2Phone even if I do not have a credit card?
If you wish to use Net2Phone without using a credit card, you may purchase your debit account by wire transfer or a check or money order drawn on a United States bank in U.S. Dollars.

TO MAKE PAYMENT BY WIRE TRANSFER USE THE FOLLOWING INFORMATION:

FIRST UNION BANK, N.A., NEW JERSEY
239 MAIN STREET
HACKENSACK, NEW JERSEY 07601
ROUTING # 031201467
FOR CREDIT TO THE ACCOUNT OF:
Net2Phone
ACCOUNT # (your 12-digit code)
(your full name)

Make sure you include your 12-digit Net2Phone account number together with your name when making all wire transfers. To help expedite your order, please fax the receipt of your wire transfer with your 12-digit account number to 201-692-3382, or e-mail billing@net2phone.com with the word "WIRE" in the subject heading. Please include in your e-mail your account number, name, originating bank, amount and date of the wire transfer. Your order will be processed within one to three business days of receipt of your wire transfer and verification from you by fax or e-mail

TO MAKE PAYMENT BY CHECK USE THE FOLLOWING INFORMATION:

Send the completed application with your 12-digit Net2Phone account number and check or money order made payable to Net2Phone to:

Net2Phone 
171 Main St
Second floor
Hackensack, NJ 07601
USA
Attention: Finance Dept

BE SURE TO MAKE YOUR PAYMENT IN U.S. ($) DOLLARS DRAWN ON A UNITED STATES BANK.

Please allow up to 2-3 weeks for your bank check to arrive. To help expedite your order, please fax a copy of your check with your 12-digit account number to 201-692-3382, or e-mail billing@net2phone.com with the word "CHECK" in the subject heading. Please include in your e-mail your account number, name, bank (if applicable), amount and date sent. Your order will be processed within one to three business days of receipt of your check and verification from you by fax or e-mail. Confirmation of purchase will be delivered via e-mail.

What is the size of the Net2Phone file?
While it varies from version to version, it is still under 2MB

How much data does Net2Phone transfer per minute?
The amount of data that Net2Phone transfers per minute depends on the users Internet Service Provider and the modem that they are using.

Is Net2Phone compatible with Windows NT?
Net2Phone is compatible with Windows NT version 4.0 only.

Will Net2Phone work with a connection other then 28.8?
Generally, the faster your connection, the bigger the quality of of your Net2Phone call.

Can you receive calls using Net2Phone?
No. Net2Phone currently only allows you to place calls.

Can Net2Phone be used to fax?
Yes! Net2Phone has an add-on product called Net2Fax! First you need to download, install, and register Net2Phone. Then Download the Net2Fax 4.2 Client. Follow the instructions on the download page to set up your Net2Fax Client account.

Is a Net2Phone call secure?
The call still goes over the Internet, but it is still much more secure than sending data.

Does Net2Phone work with online services?
If you are able to run third party network applications not created by your service provider, you should be able to use Net2Phone.

1. America On Line- Offers support for direct Internet connections. All you need to do is download a special winsock.dll if you are not using the latest version of AOL.
2. NetCom- If you are using NetCom, you will need a version later than NetCrusier 2.0 that uses a version 1.1 compliant winsock. You can get the latest version of NetCruiser free from NetCom.
3. CompuServe- If you are using Compuserve, you should be OK as long as your version uses a version 1.1 compliant winsock. You can get the latest version of their dialer at http://www.compuserve.com/software/index.htm