Customer
Service
Who are you?
How do I know my credit card information is kept
secure?
What is your privacy
policy?
What is a calling card?
How do I place a call
with a calling card?
What is your return
policy?
What about shipping
charges?
My calling card does not have the rate quoted on your site
Please, e-mail us with
any other question you may have.
Who are
you?
NetServices is a
company based in Los Angeles. We have been in business
since 1999. We are
an independent telecommunication
broker. We research the market and
provide our clients with a fair,
objective opinion of what is
available. We are particularly specialized in the
prepaid calling card market, as this is today the most
affordable option for domestic and international long
distance. Our mission is to help you save money by
offering the best prices in the telecommunication
market and bringing wholesale prices to individual
consumers and small consumer groups and low-volume
retailers.
What is
your privacy policy?
Our privacy
policy is very simple: all the
information that you provide us is
exclusively used to process your order.
We will never sell, transmit, trade or
whatsoever any data about you to any
party. Please, be sure you will never be
annoyed because of any information you
have given to us. We are simply not in
that business; we prefer to have your
confidence.
How do I know my credit card information is kept
secure?
All our credit card
transactions are processed by the secure servers of
Verisign, the leading company in internet security.
All credit card information is encrypted an handled in
secure servers. To verify you are in a secure area
(where any order form where credit card information is
requested is considered to be a secure area) please
follow these simple steps:
 Microsoft Internet Explorer users:
Look to the bottom of your web browser window.
Towards the right you will find a little icon
representing a lock. Double-click on this icon to
check the secure server certificate information.
Netscape users:
Look to the right bottom corner of your web browser
window. You will find a little icon representing a
lock. Double-click on this icon to check the secure
server certificate information.
In addition, you can rest
assured your credit card information is not stored on
any internet accessible server. Unless you explicitly
instruct us to do otherwise, only part of your credit
card number is stored online. Thus, even in the
worst-case scenario that our site would get hacked,
only a part of your credit card number will be found.
Without the complete number no harm can be done upon
your account.
What is a
calling card?
There are
basically three types of calling cards.
While the procedure to place calls is the
same for all of them, they differ in the
way you pay for your calls:
Prepaid calling cards
Rechargeable calling
cards
Monthly billed calling
cards
Prepaid calling cards: you pay in
advance the value of your card (usually
$20). This will give you the
corresponding credit that will
progressively decrease as you make your
calls. Once you have consume all your
calling credit the card can be discarded.
Rechargeable
calling cards: rechargeable calling
cards are billed basically the same way
as prepaid calling cards. This time,
however, you are asked to give your
credit card information. Your credit card
will be used to initially charge your
calling card with the calling credit you
decide. Once you consume all your calling
credit you might call a toll-free number
to recharge your calling card with
another payment from your credit card.
Monthly-billed
calling cards: your calling card is
associated with an account. When you make
a call with your calling card all the
costs are annotated in your account. At
the end of the month you will then
receive an invoice with the total amount
due for all your calls during that month.
How do I place a call
with a calling card?
A calling card
comes with two important numbers:
- Toll-free
access number.
- Personal
identification number (PIN).
To place a call
you have to call the toll-free access
number. You will then be prompted to give
your PIN number which identifies your
card/account. Finally you dial the number
you wish to call.
What is
your return policy?
The
return policy for our unopened prepaid products is
100% money-back guaranteed. If you
change your mind and decide you no longer
want your unopened prepaid calling card,
just call 1-888-6900070 and we will
credit your credit card for 100% of the
purchase value of your card (shipping
charges cannot be refunded). Please
understand that we cannot accept refund
requests for cards which PIN number has
been disclosed. Non-working cards need to be returned no
later than 30 days after service failure.
What about
shipping charges?
The only
products that may need to be delivered
are the prepaid calling cards. For cards
delivered via ordinary mail, there is a
flat, per-order, shipping charge (which
stays the same regardless of the number
of cards ordered). For U.S. orders this
is $4. For Canada: $6 and for the rest of
the world: $6.
My calling card does not have the rate quoted on your site
Please understand calling
card rates are quoted on our site as they have been
provided by the particular calling card manufacturer.
As said above, we do not issue or manufacture prepaid
phone cards, we only resell them. Unfortunately,
calling card manufacturers are legally authorized to
change all prices at any time without prior notice;
not even to us. It is therefore impossible for us to
guarantee rates quoted on our site are always going to
be accurate; even when we make every effort to keep
our information up to date, as it is in our best
interest.
If the rate of your calling
card is clearly different from the rate on our site, please
do not use your card. Before any call is
established you should hear a recording stating the
number of minutes available and therefore the rate
that is going to be applied to your call. If this rate
is clearly different to the rate on our site, please,
hang up the phone before the call is connected, leave
your calling card unused and tell us about the
problem. We will do our best to find a
solution.
If you decide to go ahead
with a call, even when the rate announced is
significantly higher, your are accepting the
conditions of the service and are relinquishing your
rights to any indemnification.
For
general inquiries about our services,
please call us toll free at 1-888-6900070
NetServices
info@bestcallingrates.com
1-888-6900070
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